> ## Documentation Index
> Fetch the complete documentation index at: https://docs.caratuva.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tracking payments

> Follow an invoice from sent to paid out, and understand what each payment status means.

Every invoice you send has a live status. Open the invoice in **Get paid** to see where it is right now, along with a timeline of each step and when it happened.

## Where to see it

* **Invoices list** — each invoice shows its current status at a glance.
* **Invoice detail** — open any invoice for the full timeline: when you sent it, when your buyer paid, and when the payout reached your Pix.

## What each status means

<Steps>
  <Step title="Sent / awaiting buyer">
    You've shared the payment link and your buyer hasn't paid yet. Nothing has moved.
  </Step>

  <Step title="Buyer verifying">
    Your buyer opened the link and is completing a one-time identity check. First-time buyers verify before they can pay; returning buyers skip this.
  </Step>

  <Step title="Awaiting payment">
    Your buyer has the bank-transfer instructions and the exchange rate is locked. You're waiting for their transfer to arrive.
  </Step>

  <Step title="Payment received">
    Your buyer's funds have cleared. The amount is being converted to BRL and prepared for payout.
  </Step>

  <Step title="Paid out">
    BRL has landed in your Pix key. This is the successful end state — the money is in your bank account.
  </Step>
</Steps>

## States that need your attention

* **Expired** — the due date passed before your buyer paid. Create a new invoice to try again.
* **Cancelled** — the invoice was cancelled and can no longer be paid.
* **Verification failed** — your buyer didn't pass their identity check, so the payment can't proceed.

If a payment stalls in flight, the invoice detail shows the exact reason so you know whether to wait, follow up with your buyer, or send a fresh invoice.

## When you actually get the money

The payout to your Pix key happens automatically once your buyer's payment clears — you don't need to request it. The full journey, from your buyer paying to BRL in your account, usually completes the same day.

## Next steps

* [Create an invoice](/getpaid/create-invoice) — send another payment link.
* [Affiliate program](/getpaid/affiliate) — earn a share of fees by referring other sellers.